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Privacy Policy

Last Updated: October 2026

At LankaraJourneys ("we," "our," or "us"), accessible via explore@lankarajourneys.com, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, book tour packages, or reserve private vehicle transfers across Sri Lanka.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make an inquiry, request a custom tour itinerary, book private transportation, or communicate with us directly.

A. Personal Identification Data

  • Contact Details: Full name, email address, phone/WhatsApp number, country of origin, and residential address.

  • Travel & Logistic Details: Passport details (where required for flight pickups, safari permits, or hotel registrations), flight schedules, arrival/departure dates, pickup/drop-off locations, party size, and passenger age groups.

  • Special Preferences: Dietary restrictions, mobility assistance requirements, or specific tour requests you explicitly share with us.

B. Payment & Financial Data

  • When paying deposit or tour balances online, transaction processing is handled securely by certified third-party payment gateways. LankaraJourneys does not store full credit card numbers, CVVs, or sensitive banking credentials on our servers.

C. Automated Technical Data

  • Device & Usage Details: IP address, browser type, operating system, referring URLs, pages viewed, and access timestamps collected via standard web analytics and cookies to optimize site performance.

2. How We Use Your Information

We use the collected information strictly for legitimate business and travel fulfillment purposes, including:

  • Tour & Transfer Fulfillment: Designing custom itineraries, reserving hotel accommodations, arranging activity permits (safaris, train tickets, attraction passes), and coordinating private driver/chauffeur-guide assignments.

  • Customer Communication: Responding to inquiries via email or WhatsApp, providing booking confirmations, sending trip updates, and delivering 24/7 on-trip concierge support.

  • Service Improvement: Enhancing our website design, refining vehicle fleet options, and tailoring tour offerings based on guest feedback.

  • Legal & Regulatory Compliance: Fulfilling tax, reporting, and law enforcement obligations under Sri Lankan law.

3. Sharing and Disclosure of Information

We never sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service partners to fulfill your booking:

  • Travel Service Partners: Selected hotels, local safari operators, activity providers, and licensed chauffeur-guides who require guest names and transfer details to execute your itinerary.

  • Payment Processors: Secure banking institutions and payment gateways to process tour deposits and final payments.

  • Legal Requirements: Government agencies or law enforcement bodies if required by law or to protect the safety and legal rights of LankaraJourneys, our guests, or the public.

4. Data Protection & GDPR Compliance

For guests residing in the European Economic Area (EEA) or UK, we process personal data in compliance with the General Data Protection Regulation (GDPR).

Your Rights Include:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when it is no longer needed for tour execution or legal obligations.

  • Right to Withdraw Consent: Withdraw consent for marketing communications or data storage at any time by emailing explore@lankarajourneys.com.

5. Data Security & Retention

We implement robust administrative, technical, and physical security measures—including SSL encryption on our website—to prevent unauthorized access, loss, or disclosure of your personal data.

Personal data associated with completed travel itineraries is retained only as long as necessary to fulfill accounting, tax, and legal requirements, or until a guest requests data deletion.

6. Cookies Policy

Our website uses cookies and similar tracking tools to analyze traffic patterns, remember user preferences, and provide a seamless browsing experience. You can choose to disable or manage cookie settings directly in your web browser preferences at any time.

7. Third-Party Web Links

Our website may contain links to external websites (such as attraction portals, travel blogs, or social media platforms). LankaraJourneys is not responsible for the privacy practices or content of external sites. We encourage you to review their individual privacy policies upon visiting.

8. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy as our services or legal requirements evolve. Any changes will be published directly on this page with an updated revision date.

9. Contact Us Regarding Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Concierge:

  • Company Name: LankaraJourneys

  • Headquarters Address: 976’ Rendawatta, Maththegama, Ku / Bopitiya, Sri Lanka

  • Phone / WhatsApp: +94 76 868 8895 | +1 345 324 7641

  • Email: explore@lankarajourneys.com