FREQUENTLY ASKED QUESTIONS
Find quick, clear answers to common questions about booking tour packages, visas, private transport, payments, and island travel logistics with LankaraJourneys.
1. How do I book a tour package or private transfer with LankaraJourneys?
You can easily reserve your tour or private transport by filling out the inquiry form on our website or contacting us directly via WhatsApp at +94 76 868 8895 or email at explore@lankarajourneys.com. Our travel specialists will confirm availability, customize your itinerary, and send a secure booking link.
2. Can all tour itineraries be customized to my preferences?
Yes, all 13 of our signature tour packages are 100% customizable. Whether you wish to change hotel categories, extend your stay in specific towns, adjust the pace of travel, or add unique experiences (such as cooking classes or extra safaris), we will tailor the itinerary to suit your style.
3. What is included in your private vehicle fleet services?
Our private fleet options include a modern, fully air-conditioned vehicle (Sedan, SUV, Executive Van, or Mini-Coach) tailored to your passenger and luggage count, fuel, highway tolls, parking fees, and a dedicated, English-speaking professional chauffeur-guide. Complimentary onboard Wi-Fi, bottled mineral water, and luggage assistance are also provided.
4. What are your deposit and payment terms?
To confirm your tour reservation and secure hotel bookings, a 30% advance deposit is required. The remaining balance can be settled prior to arrival or upon your arrival in Sri Lanka via secure online payment, bank transfer, or cash/card as agreed during booking.
5. Do I need a visa to enter Sri Lanka, and how do I apply?
Most international travelers require an Electronic Travel Authorization (ETA) / Tourist Visa to enter Sri Lanka. You can apply online before traveling via the official Sri Lanka ETA portal (eta.gov.lk). Ensure your passport is valid for at least 6 months from your date of arrival.
6. Are airport pickups and drop-offs included?
Yes. All full tour packages include personalized airport meet-and-greet services at Bandaranaike International Airport (CMB) on arrival and a timely private transfer back to the airport on your departure day.
7. When is the best time of year to visit Sri Lanka?
Sri Lanka is a year-round destination thanks to its dual monsoon climate:
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West & South Coasts / Hill Country (Bentota, Galle, Kandy, Ella): Best from November to April.
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East Coast & Cultural Triangle (Trincomalee, Pasikuda, Sigiriya): Best from May to September.
8. What is your cancellation and refund policy?
Cancellations made 30 days or more prior to arrival receive a full deposit refund (minus nominal administrative/banking charges). Cancellations within 14–29 days may incur partial charges based on individual hotel cancellation policies. Detailed cancellation terms are provided with your booking confirmation.
9. Are meals included during the tours?
Standard packages typically include daily breakfast at your hotels. Lunch and dinner options can be included as full-board/half-board upgrades upon request, or you can explore local restaurants and cafes with recommendations from your chauffeur-guide.
10. Is Sri Lanka safe for solo travelers and families?
Yes, Sri Lanka is widely recognized as a safe and welcoming destination for solo travelers, couples, and multi-generational families. Our 24/7 concierge support and dedicated private chauffeur-guides ensure a secure, stress-free travel experience throughout your entire trip.